Sales and Ticketing Service

Lufthansa Services (Thailand) Ltd. (LST) provides a ticketing services team for our airlines customers at Suvarnabhumi International Airport  to offer high quality handling.

Ticketing service agents help and advise passengers about tickets at our ticket counters. In case of flight irregularities, it is essential that ticketing service agents are capable of offering highly-efficient service to passengers.

Ticketing service is one of the most important sections and helpful selections for passenger service in case of flight irregularity. LST staff dedicates themselves to gain excellent knowledge in each of our airline customer’s products, services and procedures.

LST ensures high standards. The ticketing training consists of two parts :

Course Syllabus for Ticketing
Basic Reservation
PNR Creation
Change Reservation and Dealing with Special Cases
Amadeus Information System
Introduction Into Fares

Course Syllabus for Ticketing
Fare Quote
Fare Constructions and Normal Fares
Manual Creation, Change, and Update of TST
Special Fares
Class Differential
Rebooking, Rerouting, and Reissue
Fraud Prevention
Issue and Change of Round The World Ticket

Ticketing service agents also have an updated training program every six months to improve abilities and efficiency continuously. Not only with respect to training but also for personality and grooming, we count on all personnel as lively and mobile for the customer airlines. Certainly, LST ensures our airline customers that our staff has high ability and efficiency to provide excellent services and standards to be one of the leading companies in the airline industry.